How can I contact you?
Click on the Contact Us button in the main menu. Call us at 1-833-POC4YOU, or send an email to firstname.lastname@example.org
Is your site secure? How do you handle secure transactions?
Our site utilizes the highest level of encryption available from Verisign, Inc. - the leader in secure socket layer (SSL) communications.
We proudly display the trusted Verisign seal on all pages.
Your credit card information is safe with us, and we do not keep your credit card information for more than 90 days after your purchase.
Do I need a prescription to buy a portable oxygen concentrator?
Portable Oxygen Concentrators and Home Stationary Concentrators require a prescription. Prescriptions are NOT required for
replacement parts such as accessories.
What does my prescription need to include?
Prescriptions are generally provided on your physician’s prescription pad, a printed prescription form, an order form, or office letterhead.
All prescriptions must contain your physician’s signature and contact information. All Prescriptions must contain the patient’s full name,
and a description of the oxygen therapy prescribed.
Can you help me obtain a copy of my prescription?
Absolutely. We will gladly assist you in obtaining a copy of your prescription.
How do I clean my nasal cannula and tubing?
You can clean your nasal cannula and tubing with a 1 part vinegar and 1 part water solution. Rinse with hot water and let air dry.
How often should I replace my nassal cannula and tubing?
It is recommended that you change your nasal cannula and tubing every 3-6 months.
What can I use if my nose becomes sore or dry from the nasal cannula?
You can use a nasal gel such as RoEzIt. RoEzIt® Dermal Care is a Non-Petroleum-Based Skin Care Emollient with Aloe Vera, Emu Oil,
Vitamin A & E.
What kind of support do you provide for your clients?
We have a dedicated staff of trained respiratory specialists to assist you before and after sales. We honor all manufacture warranties
and will gladly handle any warranty claim you may have. We have a comprehensive education and resource center at your disposal 24
hours a day. We also offer online live chat with our respiratory specialists. Please feel free to contact us if you have any questions or
concerns before and after your oxygen purchases.
Do you sell new equipment directly from the manufacturer?
Yes, we only sell new equipment and supplies purchased directly from the manufacturer and honor all warranties.
Can you special order items not listed on your site?
We strive to provide a wide variety of oxygen options on our site. If you don’t see what you are looking for please contact us to see if
we can get what you are looking for. All special orders must be paid for in advance.
What is your return policy?
Return policies with medical equipment companies can be very strict due to FDA guidelines and prevention of cross contamination. Any
product that has been opened cannot be returned for a refund. If you have any hesitation with your order please contact our specialists
to assist you. Unfortunately, special orders are not eligible for return or refund.
When will my order ship?
Generally all orders that have been processed by 3:00 p.m. EST ship the same day.
What are your hours of operation?
Go2POC‘s hours of operation are Monday to Friday from 8:00 a.m. EST to 6:00 p.m. EST.
Do you bill insurance?
Due to federal guidelines we are unable to bill any insurance company. We can provide you with general instructions for filing a claim on your own behalf.
Do you take payments?
We offer convenient financing through Bread, PayPal Credit, and OxyCare Total Advantage Plus.
How much does a POC cost?
The average price of a POC is $2495.
Do you price match?
We offer 100% Price Match Guarantee. *Certain restrictions apply.
Do you offer a lifetime warranty?
A lifetime warranty can be added to most POC purchases for an additional fee.
How much does the POC weigh?
The weight of a POC varies depending on the device. A POC can weigh as little as 2.8 pounds.
How long does the battery last?
POC battery life depends on several factors such as pulse or continuous flow, length of use, etc.
What does my prescription need to say?
Prescriptions are generally provided on your physician’s prescription pad, a printed prescription form, an order form, or office letterhead. All prescriptions must contain your physician’s signature and contact information. All Prescriptions must contain the patient’s full name, and a description of the oxygen therapy prescribed.
Can I travel with my POC?
Your POC is safe to travel with you in a car, train or airplane.
Is my POC FAA approved?
Most POC devices are FAA approved. Please contact your airline for more details.
What is your return policy?
Return policies with medical equipment companies can be very strict due to FDA guidelines and prevention of cross contamination. Any product that has been opened cannot be returned for a refund. If you have any hesitation with your order please contact our specialists to assist you. Unfortunately, special orders are not eligible for return or refund.
What if the POC stops working?
If your POC stops working please contact our specialists to assist you with setting up a warranty or repair claim.